Privacy Policy

1. Introduction

Welcome to rooots.ai. We are committed to protecting your personal data and source code. This policy explains how we handle information while delivering prevention-first Jira root cause analysis.

2. Privacy Guarantees and Zero-Persistence Processing

Our core guarantees are explicit and consistent across our website and product messaging:

• Customer code is never used to train models.
• Customer code is never stored on disk.
• Code and ticket context are processed transiently in secure runtime memory.
• After analysis and configured Jira write-back, temporary processing buffers are cleared.

3. Data Collection

We collect minimal information required to operate the service:

• Account Information: Name, email address, and company name provided during registration or contact.
• Configuration Data: Settings for your Jira integration and VCS connection.
• Usage Metrics: Aggregated statistics (for example, tickets analyzed) used to manage plans and improve prevention outcomes.

4. Data Security

We implement industry-standard security measures:

• Encryption of all data in transit via TLS 1.3.
• Regular security audits and penetration testing.
• Strict access controls for our internal infrastructure.

5. Third-Party Services

We use a limited number of sub-processors to provide our service:

• AWS: For infrastructure and secure compute environments.
• LLM Providers: For AI analysis under strict contractual controls aligned to our no-training, no-disk-storage guarantees.

6. Your Rights

Under GDPR and CCPA, you have the right to access, rectify, or erase your personal data held by us. Contact us here for requests.